Flooding

Can't top-up your prepayment meter?

Our energy team might be able to help with emergency support.

Contact us using the links above for and we'll check your eligibility.

Do you need an emergency food parcel?

Bassetlaw Foodbank can help - call Bassetlaw District Council on 01909 533 533 for a referral.

Apply for help from Bassetlaw District Council

Bassetlaw District Council is administering a package of support for people who suffered flooding in their homes and businesses, which includes a Community Recovery Grant of £500 per household, a 100% Council Tax Discount and a 100% Business Rates Relief.

Click to find out more.

Apply for a hardship payment from Notts County Council

The County Council's scheme offers a one-off payment of £120 from their hardship fund for those affected by the floods.

To apply, call the county council’s contact centre on 0300 500 8080. Customer Service Centre staff are available between 8.30am and 5pm Monday to Thursday and between 8.30am and 4.30pm on Friday to take information, and payments will be made to those who are eligible.

Other cost of living support

You can view other local support available on the BCVS website.

Your landlord is responsible for repairs if your rented home is affected by flooding, from rain or an issue with a neighbouring property. Your landlord is unlikely to be responsible if you caused the flooding yourself.

This responsibility includes:

• fixing damage to the structure of your home
• making sure your water, gas, electricity, sanitation and heating are working

Tell your landlord as soon as possible if your rented home has flooded and needs repairs. Your landlord must then carry out the repairs within a reasonable period of time, agreed between you depending on the type of work to be done.

You don’t need to move out if you can get safely from room to room while repairs are being done. You might be able to get a temporary rent reduction (or claim for one later) if you can’t use every room. Your landlord is legally responsible for protecting you and your belongings during this time.

For more information, please click here.

If you can't continue to live in your home because of flood damage and you have nowhere else to live, ask your Bassetlaw District Council to help you.

You should be treated as a priority case because this is an emergency. Our local council has a legal responsibility to find you and your family a suitable temporary home if you’re eligible for assistance.

You might have to register as homeless to get this process going. You’ll find lots of helpful information on housing charity Shelter’s website.

If you own your home, you are usually responsible for repairs due to flood damage.

Check if your insurance policies cover you for:

• the costs of repairs if your home is flooded
• the replacement of your belongings
• other accommodation if you can't return to your home
• legal cover and legal advice

Find out more from Money Helper about flood insurance.

Risk to life

If there is an immediate risk to life or health, contact the emergency services, call 999.

If there is a health emergency or ongoing medical conditions because of a flood, contact your local GP or call 999 depending on the severity of your situation.

Travel Information (from NCC)

• For information about flooding disruption information in the county click here
• Road closures here for A roads and here for Nottinghamshire roads
• You can check their flood risk, and sign up for free flood warnings and keep up to date with the latest situation here. 

Flooding from a river or reservoir

Please contact the Environment Agency via:

• The Environment Agency Flood line, call 0345 988 1188
• The Environment Agency Incident Hotline, call 0800 80 70 60

If you’re struggling you should check if you can claim benefits or increase your current benefits. 

You might be able to claim certain benefits even if you work, have savings or own a home.

To check which benefits you could get, you can:

• talk to one of our advisers
• use a benefits calculator - for a detailed check based on your personal situation
• read our general benefits advice - to quickly check if you could get Universal Credit and other benefits

You should talk to your GP if your this is affecting your mental health. 

You can find other ways to get help with your mental health on the Mind website.

If you need to speak to someone right now you can call the Samaritans for free.

Samaritans

Helpline: 116 123 (Monday to Sunday at any time)

In Sam's Name

In Sam’s Name is a peer support group for men and women who are 18+ suffering from mental health issues within Bassetlaw and the wider Nottinghamshire area.

• For men
• For women

The Edge

The Edge is a support group for men, based at The Oasis Community Centre in Worksop. Whether the support needed is for positive things like the edge of an idea, the edge of success, the edge of a new job, or things that aren't so positive, such as being on the edge of bankruptcy, depression, anxiety, loneliness or even suicide.

Shout

You can also text 'SHOUT' to 85258 to start a conversation with a trained Shout 85258 volunteer. Texts are free, anonymous and confidential from anywhere in the UK.

Walk and Talk Group

A grassroots community initiative that aims to support mental health by encouraging men and women to open up, feel able to talk to other people and reduce social isolation whilst enjoying a nice walk in beautiful surroundings.

You can find out about the men and women's groups here.

Talking Therapies

Talking Therapies is a free and confidential NHS service designed to help with common mental health problems such as stress, anxiety and depression. Anyone aged 18 years or over and registered with a GP can access support, though a GP referral is not necessary as you can self-refer.

Visit the website or call 0333 188 1060.

If you think it's an emergency

If you think your life or someone else’s is at risk, you should call 999 or go to A&E if you can.

You can also find a list of urgent mental health services on the Mind website.